Effective Date: November 2025
Entity Name: Omaimz Marketing Private Limited
Brand Name: Om Market Stores
Website: https://omaimzmarketing.in/
Registered Office: Mumbai, Maharashtra, India
Contact Email: [email protected]
This Shipping & Delivery Policy outlines the terms and conditions related to the shipment and delivery of products purchased through the Om Market Stores platform operated by Omaimz Marketing Private Limited.
By placing an order on our website, customers agree to the terms stated in this policy.
Om Market Stores currently provides shipping services across India (Pan India), subject to the serviceability of delivery locations by our logistics partners.
Delivery availability may vary depending on the customer’s pin code, courier partner coverage, and seller shipping capability. In cases where delivery is not possible, the order may be cancelled and the customer will receive a full refund.
Orders are typically processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing time may vary depending on product availability and seller dispatch schedules.
Standard delivery time is typically 3–7 business days from the date of dispatch.
Delivery timelines may vary depending on location, courier service, and unforeseen circumstances such as weather, logistics delays, or regional restrictions.
Shipping charges, if applicable, will be displayed at the time of checkout before the order is confirmed.
In some cases, free shipping offers or promotional shipping discounts may be available.
Once an order has been shipped, customers will receive shipping confirmation and tracking details via email or SMS.
Customers can use these details to monitor the delivery status of their orders.
If a delivery attempt fails due to incorrect address, customer unavailability, or other reasons, the courier partner may attempt delivery again.
Customers are responsible for providing accurate shipping information while placing the order.
While we strive to deliver orders within the estimated timeline, delays may occur due to:
Logistics partner issues
Weather conditions
Regional restrictions
High demand during sales or festive seasons
In such cases, customers will be informed and delivery will be completed as soon as possible.
If a package is received damaged, tampered with, or missing items, customers must report the issue to customer support within 24 hours of delivery.
Our team will investigate the matter and provide an appropriate resolution as per company policy.
For any shipping or delivery related queries, customers may contact:
Customer Support
Email: [email protected]
