Cancellation Policy

Effective Date: November 2025
Entity Name: Omaimz Marketing Private Limited
Brand Name: Om Market Stores
Website: https://omaimzmarketing.in/
Registered Office: Mumbai, Maharashtra, India
Contact Email: [email protected]

1. Introduction

This Cancellation Policy explains the conditions under which orders placed on the Om Market Stores platform may be cancelled. By placing an order on the website, customers agree to the terms outlined in this policy.

2. Customer Order Cancellation

Customers may cancel an order under the following conditions:

• Orders can be cancelled before they are shipped or dispatched.

• Once the order has been shipped, it cannot be cancelled and must follow the return process if applicable.

• Cancellation requests must be submitted through the customer account or by contacting customer support.

3. Refund for Cancelled Orders

• If an order is successfully cancelled before shipment, the customer will receive a full refund.

• Refunds for prepaid orders will be processed to the original payment method used during purchase.

• Refund processing usually takes 3–4 working days, depending on the payment provider or bank.

4. Seller Order Cancellation

In certain cases, a seller may cancel an order due to the following reasons:

• The product is out of stock.

• There is a pricing or listing error.

• The product fails quality checks before dispatch.

• Delivery to the customer’s location is not serviceable.

In such cases, customers will receive a full refund.

5. Non-Cancellable Orders

Orders may not be cancelled if:

• The product has already been shipped or dispatched.

• The order is already out for delivery.

• The product is marked as non-cancellable on the product page.

6. Contact for Cancellation Requests

For assistance with order cancellations, customers may contact:

Customer Support
Email: [email protected]

Our team will review and process eligible cancellation requests as quickly as possible.