Privacy Policy

Effective Date: November 2025 
Entity Name: Omaimz Marketing Private Limited 
Brand Name: Om Market Stores 
Registered Office: Mumbai, Maharashtra, India 
Contact Email: support@ommarketstores.com 

1. Introduction

This Privacy Policy describes how Omaimz Marketing Private Limited, operating under the brand name Om Market Stores (“Company”, “we”, “our”, “us”), collects, uses, discloses, and safeguards personal information provided by users (“User”, “you”, “your”) when accessing or using the Om Market Stores website, mobile application, or related services (“Platform”).

By using our Platform, you consent to the collection and use of your personal information in accordance with this Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information (provided by you):

• Name, gender, date of birth
• Contact information (email, phone number, address)
• Login credentials and account details
• Payment information (bank account, UPI, or card details processed via secure gateways)
• KYC documents (for sellers and vendors)

b. Automatically Collected Information:

• IP address, browser type, and device identifiers
• Access times and referring websites
• Usage patterns and browsing behavior on the Platform

c. Cookies and Tracking: 
We use cookies and similar technologies to enhance user experience, analyze trends, and improve platform functionality.

3. Use of Information

We collect and use personal data for the following purposes:

• To register and manage user accounts
• To process and fulfill orders placed by buyers
• To onboard and verify sellers/vendors
• To facilitate payments, settlements, and refunds
• To communicate order updates, offers, and notifications
• To provide customer support and dispute resolution
• To comply with applicable laws, taxation, and regulatory requirements
• To enhance, improve, and secure the Platform

4. Information Sharing and Disclosure

We do not sell or rent personal information. However, we may share information with:

• Payment gateways and financial institutions for transaction processing
• Logistics and courier partners for delivery fulfillment
• Third-party service providers assisting with analytics, marketing, or support
• Law enforcement or regulatory authorities when required under applicable law

All third parties handling user data are contractually obligated to maintain confidentiality and comply with applicable data protection standards.

5. Data Retention

We retain personal information only as long as necessary for legitimate business purposes, legal compliance, or dispute resolution. 
Upon account deletion or request, data will be anonymized or securely deleted, except where retention is required by law.

6. Data Security

We employ industry-standard administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction.

Our Platform uses SSL encryption, secure servers, and multi-layer access controls. 
However, users acknowledge that no online transmission is completely secure, and the Company cannot guarantee absolute protection.

7. User Rights

Users have the right to:

• Access, update, or correct their personal information
• Withdraw consent for data processing (subject to legal and transactional obligations)
• Request deletion or anonymization of personal data
• Opt out of promotional communications at any time

Requests can be made via email to  support@ommarketstores.com .

8. Cookies Policy

Cookies help us recognize repeat users, personalize experiences, and improve site performance. 
Users can choose to disable cookies in their browser settings, though certain features may not function properly as a result.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. 
We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the data promptly.

10. Third-Party Links

The Platform may contain links to third-party websites. Om Market Stores is not responsible for the privacy practices, content, or security of such external sites.

11. Changes to this Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time. Updates will be posted on the Platform, and continued use after such changes constitutes acceptance of the revised Policy.

12. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000, and applicable rules, the designated Grievance Officer for Om Market Stores is:

Grievance Officer: 
Omaimz Marketing Private Limited 
Email:  support@ommarketstores.com 
Location: Mumbai, Maharashtra, India