Refund Policy

Effective Date: November 2025
Entity Name: Omaimz Marketing Private Limited
Brand Name: Om Market Stores
Website: https://omaimzmarketing.in/
Registered Office: Mumbai, Maharashtra, India
Contact Email: [email protected]

1. Introduction

This Refund Policy explains the conditions under which refunds may be issued for purchases made on the Om Market Stores platform operated by Omaimz Marketing Private Limited.

By purchasing products from our website, customers agree to the terms outlined in this Refund Policy.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• The product delivered is damaged or defective.

• The wrong product or variant is delivered.

• The product received does not match the description provided on the website.

• The product is missing accessories or components mentioned in the product listing.

• The order is cancelled before shipment.

• The seller fails to dispatch the order within the expected timeframe.

All refund requests are subject to verification and approval by the seller or platform.

3. Refund Process

To request a refund, customers must:

1. Submit a refund request within 3–4 calendar days of delivery through their account or by contacting customer support.

2. Ensure the product is unused, undamaged, and returned in original packaging with tags and invoice.

3. Allow the product to be picked up or shipped back for inspection.

Once the returned product is received and verified, the refund process will begin.

4. Refund Timeline

• Approved refunds are processed within 3–4 working days after successful product verification.

• The refund amount will be credited to the original payment method used during purchase.

• In some cases, customers may choose to receive the refund in a store wallet (if available).

Processing time may vary depending on the payment provider or bank.

5. Refund Deductions (If Applicable)

Refund amounts may be adjusted in the following cases:

• Shipping or delivery charges that are non-refundable

• Discounts, promo codes, or cashback applied to the order

• Payment gateway or transaction charges for certain prepaid order cancellations

6. Refund for Cancelled Orders

• If an order is cancelled before shipment, a full refund will be initiated.

• If a seller cancels the order due to stock unavailability, pricing errors, or quality issues, customers will receive a full refund.

7. Reverse Pickup and Verification

Refunds for returned products will only be issued after:

• The product has been picked up or returned, and

• The product has passed the seller’s quality inspection.

If reverse pickup is unavailable at the customer’s location, customers may be required to self-ship the product, and courier charges may be reimbursed upon submission of a valid receipt (as per policy terms).

8. Platform Role

Om Market Stores operates as a marketplace platform connecting customers with independent sellers.
While the platform facilitates refund processing and logistics support, product quality and fulfillment remain the responsibility of the respective sellers.

However, the platform reserves the right to review refund claims and mediate disputes when necessary.

9. Dispute Resolution

For any issues related to refunds, customers may contact:

Customer Support
Email: [email protected]

Our team will review the request and attempt to resolve the matter within 10 working days.

10. Changes to This Policy

Om Market Stores reserves the right to update or modify this Refund Policy at any time.
Any changes will be posted on the website, and continued use of the platform will indicate acceptance of the revised policy.